We endeavor to respond to all comments within 3-5 business days. If you require immediate assistance, we recommend calling the service provider identified on your confirmation page or call 1 (877) 325-1990 and an operator will assist you.
We provide a full fleet of late-model sedans, SUVs, Sprinter vans, and coaches of varying passenger capacities.
Different vehicles have different capabilities and amenities. Some of our vehicles have screens, surroundsound systems, various outlets for charging your devices, and more. Your driver can provide a Wi-Fi hotspot, but be aware that if a lot of passengers try to connect to it at once, the connection speed will degrade.
Our fleet is comprised of all late-model executive and luxury vehicles.
In the event of an accident or breakdown, your chauffeur will first assess the situation for immediate danger or injuries and contact dispatch and emergency services as needed. Dispatch will work with you to secure replacement transportation in as timely a manner as the situation allows.
We do not have ADA-accessible vehicles in our fleet at this time, but we do work with partner companies that can provide them. If you need such a vehicle, please ask, and we’ll do what we can to accommodate you.
No, we do not rent out vehicles without chauffeurs.
Smoking is prohibited in our vehicles, and any clients doing so will be subject to an additional cleaning fee of no less than $250.
All of our chauffeurs undergo thorough pre-employment background checks. All chauffeurs who drive vehicles requiring a Commercial Driver’s License are subject to pre-employment drug and alcohol screenings and random screenings throughout their employment with Diamond Transportation.
Our chauffeurs receive extensive instruction and are held to a high standard of excellence in driver safety, customer care, local-area knowledge, and client confidentiality.
Absolutely! Your chauffeur will assume you would like help with your luggage and will gladly assist you with it. You can request that they not do so, but please allow them to at least put your luggage into the vehicle and secure it before departing.
You will be provided your chauffeur’s name and cell phone number prior to your reservation.
All of our chauffeurs are employees of Diamond Transportation. On ocassion, we have to subcontract out runs due to vehicle or driver availability. When such a need arises, we only use thoroughly vetted partners that we trust to take care of our clients.
If you have a multi-day charter or any reservation that requires a sleeping period for the chauffeur, you will be responsible for their hotel room. We recommend that you book a room in the same hotel you are staying in for your convenience. However, if this is not feasible, we require a minimum of 2-star accommodations for our chauffeurs.
A 10% gratuity is already included in the cost of your reservation. Any additional gratuity is at your discretion.
Our chauffeurs wear black three-piece suits with a white shirt, teal-blue tie, and black dress shoes.
In order to provide an accurate price estimate, we would need to know what sort of vehicle you need, your date and time of service, how long you need the vehicle for, and any special requests you may have.
We will do everything we can to make your changes work regardless of when you request them. We don’t disallow last-minute changes, but we can only fulfill them if the current schedule allows.
A specific itinerary is preferred and can be required for out-of-state travel, but it’s not an issue for local charters. Our chauffeurs have in-depth knowledge of the local areas and are more than happy to work “as-directed.”
We recommend at least 24 hours’ notice for any sedan or SUV reservation. Sprinters should be booked at least three days in advance, and coaches should be booked a week or more in advance. These preferred lead times increase during special events and the busy season from February through May. However, we will accept reservations up to and including the requested day of service as long as availability permits.
Sedan and SUV transfers can be cancelled at least 12 hours before the scheduled reservation without penalty. Cancellations made after that deadline will be billed in full. Sprinter reservations require 72 hours’ notice, and coach reservations require seven days’ notice.
We accept credit card and electronic funds transfers. If paying with an EFT, we still require a credit card on file.
Point-to-point transfers are charged a flat rate based upon the pickup and drop off locations. Hourly charters are billed from when our vehicle leaves our lot until it returns. Over-the-road trips are billed per mile.
Third-party fees are not included in the cost of your reservation. These may include venue entrance fees, tolls, wine tastings, and similar charges. We may also charge a cleaning fee if your reservation requires travel on a dirt road or if the vehicle requires excessive cleaning after your trip.
Payment is due prior to service and is generally required in full to confirm your booking.
While we endeavor to provide accurate estimates for your service prior to booking, extra stops, extended waits, and extended services not in the initial request can result in additional charges.
At commercial airports, your chauffeur will either meet you in baggage claim with a name sign or follow the airport’s designated pickup procedure. Ask your reservationist for the specific meeting instructions. At private airports, your chauffeur will meet you on the tarmac when permitted. Please provide accurate flight information for commercial trips and the tail number for private flights so we can monitor your arrival.
Our booking system constantly monitors commercial flights and will update the driver automatically. Your chauffeur will also monitor the flight manually and meet you when your flight lands. If your chauffeur is unable to meet you due to an extreme change in your scheduled arrival time, dispatch will work to reassign another driver and vehicle to cover your reservation. If this happens, new driver information will be texted to you. You may not see this until your flight lands. For private flights, we monitor them when possible. If your flight cannot be monitored, we will arrive when scheduled. Delays in this case can result in wait charges.
We recommend arriving two hours before departure at larger airports, such as Phoenix Sky Harbor. At smaller airports, such as Tucson International Airport, arriving one hour before departure may be sufficient. We will schedule your pickup accordingly unless you specify otherwise. If you have an express check-in pass, less time may be needed.
We regularly serve all communities in southwest Arizona and can serve anywhere in the United States if requested.
Yes. Holiday surcharges and increased gratuities apply on New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
Yes, we are happy to help you put together any sort of leisure or business tour. Just ask one of our reservationists for assistance.
You can call or text us at any time of the day at 520-825-8888 or 877-325-1990. During non-normal working hours, you may receive an automated after-hours message. If that happens, follow the prompts to be connected to a dispatcher.
Although multilingual ability is not required, several of our chauffeurs and office personnel are conversational in multiple languages.
We do not provide food or drinks free of charge. We can add whatever you like for a fee. You can also bring your own; however, we do not allow glass in our vehicles.
Of course. We require animals to remain secured in appropriate carriers. Any cleaning required after transporting an animal may result in an additional cleaning fee.
